I called today and inquired about my order placed in March. Our postal service is about to go on strike so things aren't looking good from any direction. It looks like my order was lost, crap. At least they promised I would be high on the priority list. Kathleen is always pleasant to talk too no matter what the issue.
I finally got my reamer the other day, 4 months later. Bad thing is, it was the wrong reamer. Project cancelled. Live and learn.